Shipping policy

Shipping Policy

Last Updated: September 24, 2026

This Shipping Policy explains how CloudSoft LLC (“CloudSoft,” “we,” “us,” or “our”) processes, ships, and delivers orders placed through our online store.

By placing an order with CloudSoft LLC, you acknowledge this Shipping Policy together with our Terms of Service and Return and Refund Policy.

For shipping questions or assistance with an existing order, contact:

CloudSoft LLC
Customer Support: support@cloudsoft-store.com

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment authorization.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Processing may occasionally take longer during periods of unusually high order volume, major promotional events, holidays, inventory checks, fraud-prevention reviews, or circumstances outside our reasonable control.

Processing time is separate from transit or delivery time.

An order confirmation does not mean that an order has already shipped.

2. Shipping Confirmation

Once your order has been prepared for shipment, you will normally receive a shipping confirmation email.

Where tracking is available, the email may contain:

  • A tracking number;

  • A link to tracking information;

  • The carrier or logistics provider;

  • Other shipment information.

Tracking information may take up to 24–48 hours after shipment to display its first carrier scan.

A tracking number being created does not necessarily mean that the carrier has already physically collected or scanned the parcel.

3. Estimated Delivery Times

Delivery times vary depending on:

  • Destination country;

  • Destination region;

  • Carrier;

  • Shipping method;

  • Customs processing;

  • Local delivery conditions;

  • Inventory location;

  • Seasonal demand.

Unless a different delivery estimate is displayed during checkout or specifically communicated for your order, most orders are expected to arrive within approximately 3–7 business days after dispatch.

Delivery estimates begin after the order has been processed and transferred for shipment.

All delivery periods are estimates unless we expressly state that a particular delivery date is guaranteed.

Where applicable consumer law establishes a mandatory delivery deadline, that legal requirement will apply.

4. Delivery Estimates Are Not Guarantees

Estimated delivery dates do not constitute guaranteed delivery dates unless expressly identified as guaranteed.

Delivery may occasionally be affected by circumstances including:

  • Severe weather;

  • Natural disasters;

  • Carrier disruptions;

  • Customs inspections;

  • Transportation interruptions;

  • Labor disputes;

  • Government restrictions;

  • Public holidays;

  • Security events;

  • Unusually high shipping volumes;

  • Incorrect or incomplete addresses;

  • Events outside our reasonable control.

CloudSoft LLC will not treat an unavoidable carrier delay as customer fault.

Where applicable law provides you with cancellation, refund, or other rights because of a substantial delivery delay, those rights remain unaffected.

5. Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.

CloudSoft currently offers free standard shipping on qualifying orders over $45, subject to the conditions displayed in the store at the time of purchase.

Where an order does not qualify for free shipping, the applicable shipping cost will be shown before payment is submitted.

Shipping promotions may change for future purchases.

Any shipping benefit or price already confirmed for an accepted order will not be retroactively removed.

6. International Shipping

CloudSoft LLC may ship to countries and territories available for selection during checkout.

Availability may depend on:

  • Product restrictions;

  • Carrier availability;

  • Customs requirements;

  • Local laws;

  • Current shipping operations.

A country being available in our storefront does not guarantee that every product can be shipped to every address within that country.

If we cannot ship an accepted order to your destination, we will contact you and refund the applicable amount if necessary.

7. Customs, Import Taxes, and Duties

International shipments may be subject to:

  • Customs duties;

  • Import taxes;

  • Value-added tax;

  • Brokerage charges;

  • Customs processing fees;

  • Other government charges.

Where these charges are collected by CloudSoft LLC during checkout, they will be included in the amount presented to you.

Where charges are imposed separately by a government authority, customs agency, carrier, or other third party and were not collected by us, the recipient may be responsible for those charges to the extent permitted by applicable law and properly disclosed.

Customs procedures may delay delivery.

CloudSoft LLC does not control the speed of customs clearance or independently imposed government charges.

Nothing in this section limits mandatory consumer rights concerning disclosure of costs before purchase.

8. Shipping Address

You are responsible for reviewing your shipping information before submitting your order.

Please ensure that your:

  • Full name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State or province;

  • Postal or ZIP code;

  • Country;

  • Contact information

are accurate.

If you notice an error after placing an order, contact support@cloudsoft-store.com immediately with your order information.

We will make reasonable efforts to update the address where operationally possible.

However, we cannot guarantee an address can be changed after fulfillment or shipment has begun.

9. Incorrect or Incomplete Addresses

If a package cannot be delivered solely because the customer supplied an incorrect or incomplete shipping address, additional shipping costs may apply to a new shipment where permitted by law.

If the parcel is returned to us, we will determine the appropriate refund or reshipment after confirming the status of the package.

Reasonable shipping expenses caused solely by an incorrect address may be deducted or charged where:

  • Permitted by law;

  • The amount reflects an actual reasonable cost; and

  • The deduction is appropriately disclosed.

We do not automatically forfeit the value of an order merely because a parcel is returned to sender.

10. Address Changes After Shipment

Once an order has entered the carrier network, we may be unable to:

  • Change the delivery address;

  • Redirect the parcel;

  • Change the recipient;

  • Stop delivery.

In some situations, the carrier may offer its own delivery management options.

Any carrier-operated redirection service is subject to that carrier's terms and availability.

11. Multiple Packages

Orders containing multiple products may sometimes be shipped in separate packages.

This can occur because:

  • Items are fulfilled from different locations;

  • Products become available at different times;

  • Parcel size or carrier requirements require separate shipments.

You will not be charged additional shipping fees solely because CloudSoft LLC chooses to divide an order into multiple shipments after purchase.

Separate packages may arrive on different dates and may have different tracking numbers.

12. Tracking Your Order

Where tracking is available, tracking information will generally be provided after shipment.

Carrier tracking may temporarily show statuses such as:

  • Label created;

  • Shipment information received;

  • Pre-shipment;

  • In transit;

  • Awaiting carrier scan.

These statuses do not necessarily indicate that a shipment has been lost.

Please allow 24–48 hours after receiving tracking information for initial carrier updates.

For assistance with tracking, contact:

support@cloudsoft-store.com

13. Delayed Shipments

Carrier delays may occasionally occur.

If your tracking has not updated for an unusual period, contact support@cloudsoft-store.com.

We may:

  • Review the tracking history;

  • Contact the carrier or fulfillment provider;

  • Request a carrier investigation;

  • Verify the shipping address;

  • Determine whether the parcel remains in transit;

  • Provide an appropriate resolution.

We may reasonably investigate the shipment before declaring it lost, provided that doing so does not indefinitely delay a remedy required by law.

14. Lost Packages

If tracking information indicates that a shipment may have been lost in transit, contact us.

We may open an investigation with the relevant carrier.

Where the package is confirmed lost before delivery and CloudSoft LLC remains legally responsible for the shipment, we will provide an appropriate remedy, which may include:

  • Replacement; or

  • Refund.

Any remedy will be provided in accordance with applicable law and the circumstances of the shipment.

You will not be required to pay for a replacement shipment when the original parcel was lost while delivery risk remained with CloudSoft LLC.

15. Packages Marked as Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

  1. Check the delivery area around your property;

  2. Check with household members;

  3. Check with neighbors where appropriate;

  4. Check any parcel locker, reception desk, mailroom, or secure delivery location;

  5. Verify that the shipping address on your order is correct.

You should then contact support@cloudsoft-store.com if the package remains missing.

We may investigate the delivery with the carrier.

A carrier delivery scan is relevant evidence but does not automatically eliminate consumer rights or conclusively establish receipt in every circumstance.

We will evaluate the available evidence and provide any remedy required by applicable law.

16. Stolen Packages

Where a parcel is correctly delivered to the address provided by the customer and is subsequently stolen by an unrelated third party, responsibility may depend on applicable law and the circumstances of delivery.

Please contact us if you believe this has occurred.

We may request information reasonably necessary to investigate the matter and may assist with available carrier procedures.

Nothing in this policy transfers delivery risk to a consumer earlier than applicable law permits.

17. Failed Delivery Attempts

Carriers may make one or more delivery attempts or direct parcels to:

  • A local pickup point;

  • Postal facility;

  • Parcel locker;

  • Carrier depot.

Customers are responsible for reasonably cooperating with delivery instructions once they have been properly communicated.

If a parcel is returned because it was not collected after reasonable carrier notification, reshipping may require payment of actual additional shipping costs where permitted by law.

Any applicable cost will be disclosed before a new shipment is arranged.

18. Refused Packages

Refusing delivery is not always equivalent to formally requesting cancellation or return.

If you wish to cancel or return an order, contact:

support@cloudsoft-store.com

If a refused parcel is returned to us, any refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Reasonable return-to-sender costs may be considered where legally permitted and where the refusal was not caused by:

  • Our fulfillment error;

  • A defective product;

  • Shipping damage;

  • An undisclosed charge;

  • Another circumstance for which CloudSoft LLC is responsible.

19. Damaged Packages

If a parcel arrives damaged, please contact us as soon as reasonably possible at:

support@cloudsoft-store.com

Include:

  • Your order number;

  • A description of the damage;

  • Photographs of the shipping package where reasonably available;

  • Photographs of the damaged product where reasonably available.

Keeping the original packaging temporarily may help us investigate a carrier claim.

We may request additional reasonable information necessary to assess the issue.

Failure to provide an unboxing video will not, by itself, invalidate an otherwise legitimate claim.

If the product was damaged during delivery while the shipping risk remained with CloudSoft LLC, we will provide the remedy required by applicable law.

20. Incorrect or Missing Items

If your shipment contains:

  • The wrong product;

  • The wrong size or variant;

  • Missing products;

  • Missing components,

contact support@cloudsoft-store.com.

We may request photographs or other reasonable information to verify the fulfillment issue.

Where CloudSoft LLC is responsible for the error, we will provide an appropriate resolution without requiring the customer to bear reasonable corrective shipping costs.

21. Shipping Restrictions

We reserve the right to decline shipment where fulfilling an order would violate:

  • Applicable law;

  • Carrier restrictions;

  • Sanctions;

  • Export controls;

  • Product restrictions;

  • Safety requirements.

Certain remote areas, military addresses, post office boxes, territories, or restricted destinations may also have limited shipping options depending on carrier availability.

If an order cannot be fulfilled because of a shipping restriction discovered after purchase, we will notify you and refund the affected amount.

22. Order Verification and Fraud Prevention

Certain orders may require additional verification before shipment.

This may occur when our payment processors, fraud prevention systems, or internal reviews identify unusual transaction characteristics.

We may reasonably request information necessary to verify:

  • The purchaser;

  • Payment authorization;

  • Shipping information;

  • Order authenticity.

Verification may extend processing time.

Where we cannot reasonably verify an order, we may cancel it and refund payments collected, subject to applicable law.

23. Changes and Cancellations

If you need to change or cancel an order, contact:

support@cloudsoft-store.com

as soon as possible.

We will attempt to accommodate requests received before fulfillment, but we cannot guarantee that an order can be modified or intercepted after processing begins.

If an order has already shipped, you may need to follow the applicable return procedure after delivery.

This operational limitation does not eliminate any statutory cancellation or withdrawal right.

24. Delivery to Businesses, Reception Areas, and Shared Locations

Where you direct a shipment to:

  • A business;

  • Hotel;

  • Reception desk;

  • Mailroom;

  • Apartment reception;

  • Freight forwarder;

  • Parcel forwarding service;

  • Other shared delivery location,

delivery to an authorized person or designated receiving point at that address may constitute delivery where permitted by applicable law.

Customers using third-party freight forwarding or reshipping services should ensure the service is able to receive and forward the selected products.

Our responsibility for events occurring after lawful delivery to an independently selected forwarding service may be limited to the extent permitted by law.

25. Delivery Risk

Responsibility for loss or damage during transit is determined by applicable law.

For consumer transactions where the law provides that the seller remains responsible until the consumer or an authorized recipient takes physical possession, CloudSoft LLC will comply with that requirement.

We will not rely solely on contractual wording to transfer risk earlier than mandatory consumer law permits.

Different rules may apply where a customer independently contracts with a carrier not offered by CloudSoft LLC.

26. Force Majeure and Events Outside Our Control

Delivery or processing may be affected by events outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Epidemics or pandemics;

  • War;

  • Civil unrest;

  • Government actions;

  • Customs disruptions;

  • Transportation shutdowns;

  • Labor disputes;

  • Major carrier outages;

  • Cybersecurity events;

  • Infrastructure failures.

We will make reasonable efforts to minimize disruption.

This section does not remove any cancellation, refund, or other consumer remedy that applicable law requires when delivery is materially delayed or becomes impossible.

27. Delivery Deadlines and Consumer Rights

Nothing in this Shipping Policy restricts mandatory delivery rights available under applicable consumer law.

Where applicable law provides that goods must be delivered within a particular period, that legal requirement will apply.

Where a legally significant delivery deadline is missed, customers may have rights that include:

  • Requiring delivery within an additional reasonable period;

  • Cancelling an order in qualifying circumstances;

  • Receiving a refund;

  • Exercising other statutory remedies.

CloudSoft LLC will comply with mandatory delivery requirements applicable to the relevant transaction.

28. Returns After Delivery

Shipping a product to you and returning a product to CloudSoft LLC are separate processes.

Return eligibility, return instructions, return shipping responsibility, refunds, exchanges, and our 30-Day Money-Back Guarantee are governed by our Return and Refund Policy.

Do not send a return to an address appearing on a shipping label unless our customer support team has instructed you to use that address for returns.

29. Shipping Policy Changes

We may update this Shipping Policy to reflect changes in:

  • Carriers;

  • Shipping services;

  • Delivery regions;

  • Operational practices;

  • Legal requirements;

  • Shipping costs.

Changes apply prospectively unless applicable law requires otherwise.

The shipping terms and representations applicable when an order is placed will not be retroactively changed to materially disadvantage the customer.

30. Contact Us

For questions concerning:

  • Order processing;

  • Shipment status;

  • Tracking;

  • Delayed deliveries;

  • Lost parcels;

  • Damaged shipments;

  • Incorrect deliveries;

  • Address issues;

  • Other shipping concerns,

contact:

CloudSoft LLC
Customer Support: support@cloudsoft-store.com

Please include your order number whenever possible so that we can locate your purchase and assist you efficiently.