Privacy policy

Privacy Policy

Last Updated: September 24, 2026

This Privacy Policy describes how CloudSoft LLC (“CloudSoft,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information when you visit our online store, purchase our products, communicate with us, interact with our advertisements, or otherwise use our services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us at:

CloudSoft LLC
Email: support@cloudsoft-store.com

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Products purchased, returned, exchanged, or reviewed

  • Account information

  • Customer support communications

  • Information submitted through forms, surveys, promotions, reviews, or other communications

  • Preferences and information you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be collected and processed by Shopify, payment processors, financial institutions, or other payment service providers.

Depending on the payment method used, this may include:

  • Payment card information

  • Billing information

  • Payment method

  • Transaction identifiers

  • Payment authorization information

  • Fraud and risk indicators

CloudSoft LLC does not necessarily receive or store complete payment card numbers. Payment information may instead be processed directly by our authorized payment service providers.

Device and Technical Information

When you access our Services, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Device identifiers

  • Cookie identifiers

  • Internet service provider

  • Approximate geographic location derived from IP address

  • Language settings

  • Referring URLs

  • Pages viewed

  • Products viewed

  • Links clicked

  • Search activity

  • Shopping cart activity

  • Checkout activity

  • Time and date of visits

  • Session information

  • Interaction with advertisements

  • Other information relating to your use of the Services

Order and Transaction Information

We may collect information regarding:

  • Products ordered

  • Order value

  • Order number

  • Discounts or promotional codes

  • Shipping method

  • Delivery status

  • Returns and refunds

  • Customer service history

  • Fraud assessments

  • Chargebacks and payment disputes

Information From Third Parties

We may receive personal information from third parties that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Fraud prevention providers

  • Analytics providers

  • Advertising and marketing platforms

  • Customer service providers

  • Technology providers

  • Social media platforms

  • Business partners

The information received depends on your interaction with those services and their respective privacy practices.

2. How We Use Personal Information

We may use personal information for legitimate business and commercial purposes, including to:

Provide and Fulfill Our Services

We may process information to:

  • Process purchases

  • Confirm orders

  • Process payments

  • Fulfill and ship orders

  • Provide tracking information

  • Process returns, refunds, and exchanges

  • Provide customer support

  • Communicate regarding your order

  • Maintain customer accounts

  • Provide products and services requested by you

Operate and Improve Our Business

We may use information to:

  • Maintain and improve our store

  • Understand how customers use our Services

  • Improve products and customer experience

  • Analyze store performance

  • Troubleshoot technical issues

  • Develop new products, features, and services

  • Conduct internal research and analytics

  • Maintain business records

  • Manage our commercial operations

Security and Fraud Prevention

We may process information to:

  • Detect suspicious transactions

  • Prevent fraud

  • Prevent abuse of our policies

  • Verify transactions

  • Authenticate customers

  • Protect customer accounts

  • Protect our systems and Services

  • Investigate suspected misconduct

  • Enforce our agreements and policies

  • Respond to chargebacks and payment disputes

  • Protect the rights, property, and safety of CloudSoft LLC, our customers, our service providers, and others

Where permitted by law, orders may be reviewed through automated or semi-automated fraud-prevention systems.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send marketing communications

  • Inform you about products, promotions, and offers

  • Personalize advertising

  • Measure advertising performance

  • Understand customer interests

  • Create advertising audiences

  • Measure conversions

  • Retarget visitors who previously interacted with our Services

  • Improve our marketing campaigns

Where consent is legally required for a particular marketing activity, we will rely on consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism contained in the communication.

Transactional communications concerning your purchases, account, security, or customer service are not promotional communications and may continue where necessary.

3. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, CloudSoft LLC processes personal information under one or more lawful bases.

Performance of a Contract

We process information where necessary to:

  • Accept and fulfill orders

  • Process payments

  • Deliver products

  • Provide customer support

  • Process returns and refunds

  • Perform our obligations to you

Legitimate Interests

We may process information where necessary for our legitimate interests, including:

  • Operating our business

  • Preventing fraud

  • Protecting our systems

  • Improving our Services

  • Understanding customer behavior

  • Maintaining records

  • Establishing, exercising, or defending legal claims

  • Providing relevant marketing where permitted by law

We consider applicable privacy rights when relying on legitimate interests.

Consent

We may process personal information based on your consent where required, including for certain:

  • Marketing communications

  • Advertising technologies

  • Non-essential cookies

  • Tracking technologies

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

Legal Obligations

We may process or retain personal information when necessary to comply with:

  • Tax requirements

  • Accounting obligations

  • Consumer protection laws

  • Court orders

  • Regulatory requirements

  • Lawful government requests

  • Other applicable legal obligations

4. Shopify

Our online store is hosted and supported by Shopify.

Shopify provides the e-commerce infrastructure that enables us to offer our products and Services to you.

As part of providing these services, Shopify may process information relating to:

  • Your device

  • Your browsing activity

  • Your purchases

  • Your shopping activity

  • Your contact information

  • Your shipping and billing information

  • Your transaction information

  • Your interactions with our store

  • Shop and Shop Pay services, where used

Shopify processes personal information according to its own privacy policies and applicable contractual arrangements.

Some information may therefore be processed independently by Shopify or on behalf of CloudSoft LLC, depending on the relevant service and circumstances.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage technologies, and similar technologies.

These technologies may be used to:

  • Keep the store functioning

  • Maintain shopping carts

  • Remember preferences

  • Authenticate users

  • Process checkout activity

  • Prevent fraud

  • Improve security

  • Measure website traffic

  • Understand visitor behavior

  • Analyze store performance

  • Measure advertising effectiveness

  • Personalize content

  • Personalize advertising

  • Perform attribution

  • Deliver relevant advertisements

Some cookies are necessary for operation of the Services. Other cookies may be used for analytics, personalization, or advertising.

Where legally required, non-essential cookies or similar technologies will be used subject to the consent choices available to you.

You may also control certain cookies through your browser settings. Blocking cookies may cause certain parts of the Services to function incorrectly.

6. Advertising and Analytics

We may work with advertising, analytics, and technology providers to understand how visitors interact with our Services and to promote our products.

These providers may collect or receive information such as:

  • IP addresses

  • Cookie identifiers

  • Device identifiers

  • Browser information

  • Products viewed

  • Pages visited

  • Shopping activity

  • Purchases

  • Advertising interactions

  • Conversion information

This information may be used to measure campaign performance, provide analytics, prevent fraud, personalize advertising, or show advertisements that may be relevant to you.

Depending on the technology used and the jurisdiction in which you reside, certain advertising-related disclosures may legally constitute a “sale,” “sharing,” or use of personal information for targeted or cross-context behavioral advertising even when no money is exchanged for your personal information.

Where applicable law provides an opt-out right, you may exercise that right through any privacy preference mechanism made available through our storefront or by contacting support@cloudsoft-store.com.

We will honor legally recognized browser-based opt-out preference signals, including Global Privacy Control, where required by applicable law and technically applicable to our processing.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary for operating our business.

Recipients may include:

Service Providers

We may disclose information to companies that provide services such as:

  • Website hosting

  • E-commerce infrastructure

  • Payment processing

  • Fraud detection

  • Order fulfillment

  • Warehousing

  • Shipping

  • Customer support

  • Email services

  • Analytics

  • Advertising

  • Marketing

  • Information technology

  • Cloud storage

  • Security

  • Professional services

These providers may process information only as permitted by applicable law and their agreements with us.

Payment Providers and Financial Institutions

Information may be shared as necessary to:

  • Process payments

  • Verify transactions

  • Investigate fraud

  • Process refunds

  • Resolve disputes

  • Handle chargebacks

Shipping and Fulfillment Providers

We may provide information necessary to prepare, ship, track, and deliver orders.

This may include your:

  • Name

  • Shipping address

  • Telephone number

  • Email address

  • Order details

Professional Advisers

Where reasonably necessary, personal information may be disclosed to:

  • Lawyers

  • Accountants

  • Auditors

  • Insurers

  • Financial advisers

  • Compliance specialists

Government and Legal Authorities

We may disclose information where we reasonably believe disclosure is required or permitted to:

  • Comply with applicable law

  • Respond to lawful legal process

  • Respond to governmental requests

  • Enforce our agreements

  • Protect against fraud

  • Protect our legal rights

  • Protect the safety or rights of others

  • Establish, exercise, or defend legal claims

Business Transactions

Personal information may be transferred or disclosed in connection with:

  • A merger

  • Acquisition

  • Financing

  • Reorganization

  • Investment

  • Bankruptcy

  • Sale of assets

  • Sale or transfer of all or part of our business

Any successor may continue processing the information consistent with applicable law and this Privacy Policy or provide an updated privacy notice where required.

8. Sale and Sharing of Personal Information

CloudSoft LLC does not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain privacy laws define “sale” or “sharing” more broadly.

For example, using advertising or analytics technologies may involve transferring certain online identifiers or browsing information to advertising partners. Under some laws, those activities may constitute “selling,” “sharing,” or targeted advertising.

Where such laws apply, consumers may have the right to opt out.

We do not knowingly sell or share personal information belonging to individuals we know to be under 16 years of age for targeted advertising purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Services

  • Fulfill orders

  • Maintain transaction records

  • Provide customer support

  • Meet tax and accounting obligations

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Respond to chargebacks

  • Maintain security

  • Comply with legal obligations

  • Establish, exercise, or defend legal claims

Retention periods may vary depending on the type of information, the nature of the transaction, applicable legal requirements, operational needs, and potential disputes.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Information may remain in backups or archived systems for a limited period after deletion from active systems.

10. International Data Transfers

CloudSoft LLC, Shopify, and our service providers may process personal information in countries other than the country in which you reside.

As a result, your information may be transferred to and processed in jurisdictions whose privacy laws differ from those of your country.

Where applicable law requires safeguards for international data transfers, we or our service providers may rely on mechanisms such as:

  • Adequacy decisions

  • Standard contractual clauses

  • Contractual protections

  • Other legally recognized transfer mechanisms

By using the Services, personal information may therefore be processed internationally to the extent permitted by applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

However, no website, electronic transmission, database, payment system, or data storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials associated with the Services and should notify us if you suspect unauthorized activity.

12. Your Privacy Rights

Depending on where you reside and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Know whether we process your personal information

  • Access personal information we hold about you

  • Request a copy of your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict certain processing

  • Object to certain processing

  • Withdraw consent

  • Request data portability

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Appeal certain decisions regarding privacy requests

  • Lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to legal exceptions.

For example, we may retain information where necessary to:

  • Complete a transaction

  • Maintain financial or tax records

  • Prevent fraud

  • Protect security

  • Comply with legal obligations

  • Resolve disputes

  • Establish, exercise, or defend legal claims

To submit a request, contact:

support@cloudsoft-store.com

We may need to verify your identity before processing a request. Verification measures will be proportionate to the nature of the request and the sensitivity of the information involved.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may separately verify your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection law may provide additional rights.

Where applicable, CloudSoft LLC acts as the data controller for personal information processed for our own purposes.

Depending on the circumstances, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request erasure

  • Restrict processing

  • Object to processing

  • Receive certain personal information in a portable format

  • Withdraw consent

  • Object to direct marketing

  • Lodge a complaint with your local supervisory authority

Where we process personal information for direct marketing based on legitimate interests, you may object to that processing at any time.

Where processing is based on consent, you may withdraw your consent at any time.

You may exercise these rights by contacting:

support@cloudsoft-store.com

You also have the right to lodge a complaint with the competent data protection authority in your country.

14. California Privacy Rights

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to CloudSoft LLC.

Subject to applicable exceptions, California consumers may have the right to:

  • Know what categories of personal information we collect

  • Know the sources from which personal information is collected

  • Know the purposes for collecting, using, selling, or sharing personal information

  • Know the categories of third parties to whom information is disclosed

  • Request access to specific pieces of personal information

  • Request deletion

  • Request correction

  • Opt out of the sale or sharing of personal information

  • Limit certain uses and disclosures of sensitive personal information where applicable

  • Receive equal service and pricing when exercising privacy rights

  • Use an authorized agent to make certain requests

We do not discriminate against consumers because they exercise rights available under applicable privacy laws.

To exercise an applicable right, contact:

support@cloudsoft-store.com

Categories of Personal Information

Depending on your interaction with us, we may collect categories of information defined under California law, including:

  • Identifiers

  • Customer records information

  • Commercial information

  • Internet or electronic network activity

  • Approximate geolocation information

  • Inferences derived from shopping or browsing activity

  • Other personal information you voluntarily provide

Certain information associated with payment processing or account credentials may qualify as sensitive personal information under applicable law. We use such information for purposes reasonably necessary to provide the requested Services, process transactions, maintain security, and prevent fraud.

We do not use sensitive personal information to infer characteristics about consumers except where expressly permitted by law.

15. Do Not Sell or Share My Personal Information

Certain advertising or analytics activities may qualify as a “sale” or “sharing” of personal information under privacy laws that use broad definitions of those terms.

Where applicable, you may request to opt out of those activities.

You may exercise your opt-out rights through:

  • Any privacy preference or cookie controls available through our storefront;

  • A legally recognized opt-out preference signal supported by your browser or device where applicable; or

  • Emailing support@cloudsoft-store.com.

We will process applicable opt-out requests in accordance with applicable law.

16. Direct Marketing Communications

Where permitted by law, we may send you promotional communications regarding our products, promotions, special offers, and other marketing content.

You may unsubscribe from marketing emails by clicking the unsubscribe link included in those messages.

You may also contact:

support@cloudsoft-store.com

to request removal from applicable marketing lists.

Opting out of promotional marketing will not prevent us from sending necessary communications concerning:

  • Existing orders

  • Shipping

  • Refunds

  • Account security

  • Customer support

  • Legal notices

  • Transactions

17. Automated Processing and Fraud Prevention

We and our service providers may use automated systems to help:

  • Detect potentially fraudulent orders

  • Assess transaction risk

  • Protect payment systems

  • Identify suspicious activity

  • Prevent abuse

  • Maintain platform security

Automated risk signals may include transaction details, device information, network information, location indicators, prior transaction activity, and other fraud-related signals.

Where applicable law grants rights concerning a decision based solely on automated processing that produces legal or similarly significant effects, we will respect those rights.

A fraud-prevention flag does not necessarily mean that fraudulent activity has occurred and may be subject to further review.

18. Children's Privacy

Our Services are intended for a general audience and are not directed specifically to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, contact:

support@cloudsoft-store.com

We will review the request and take appropriate action where required by law.

We do not knowingly sell or share for targeted advertising the personal information of individuals where doing so is prohibited because of their age.

19. Third-Party Websites and Services

Our Services may contain links to websites, applications, payment services, social media services, or other third-party services.

CloudSoft LLC does not control the privacy practices, security, content, or policies of independent third parties.

Your interactions with those services are governed by the terms and privacy policies of those third parties.

The presence of a third-party link does not necessarily constitute an endorsement of that third party.

We encourage you to review the privacy policies of third-party services before providing personal information.

20. User-Generated Content and Reviews

If you submit a review, photograph, testimonial, comment, or other content for publication, information included in that content may become publicly available.

Do not include sensitive or confidential personal information in content intended for public display.

Where permitted by the terms applicable to the submission, we may use submitted reviews or content for legitimate commercial purposes.

Personal information that is not necessary for publication will be handled in accordance with this Privacy Policy.

21. Fraud, Abuse, and Legal Claims

We may preserve and process relevant information where reasonably necessary to investigate:

  • Fraud

  • Policy abuse

  • False refund claims

  • Unauthorized transactions

  • Payment disputes

  • Chargebacks

  • Identity misuse

  • Security incidents

  • Violations of our agreements

Information may also be retained where reasonably necessary to establish, exercise, or defend legal claims, even if you have otherwise requested deletion, where applicable law permits such retention.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Services

  • Changes in technology

  • Changes in our business practices

  • Changes in service providers

  • Legal or regulatory requirements

When we make changes, the revised policy will be posted through our Services and the “Last Updated” date will be revised.

Where required by applicable law, we will provide additional notice or obtain consent before materially changing how personal information is processed.

Changes do not retroactively eliminate privacy rights provided by applicable law.

23. Governing Privacy Laws

This Privacy Policy is intended to describe our general privacy practices across the jurisdictions in which our Services may be available.

Nothing in this Privacy Policy is intended to waive, restrict, or eliminate rights that cannot legally be waived under applicable privacy or consumer protection laws.

Where applicable law provides greater rights or protections than those described in this Privacy Policy, the applicable law will control.

24. Contact Us

For questions about this Privacy Policy, requests regarding personal information, privacy complaints, or requests to exercise applicable privacy rights, contact:

CloudSoft LLC
Email: support@cloudsoft-store.com

We may request information reasonably necessary to verify your identity and locate the relevant records before completing certain requests.